Frequently Asked Questions
We know septic and excavation work isn’t something most homeowners deal with every day — so we’re here to make it simple. Below are some of the most common questions we get from customers. If you don’t see your question here, feel free to give us a call — we’re happy to help.
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1. How does a septic system work?
Wastewater from your home flows into an underground tank, where solids settle and liquids drain into a leaching field. The system needs to be pumped out periodically to remove buildup and prevent backups or damage.
2. What kind of system do I have?
There are a few types:
Septic Tanks – Most common; has a leach field.
Holding Tanks – No leach field; needs frequent pumping.
Cesspools – Older style; may need replacement depending on local code.
Not sure? We can usually tell during service — or check with your local health department.
3. How do I know what size tank I have?
Tank size is usually based on number of bedrooms. For example:
3 bedrooms = ~1,000-gallon tank
4 bedrooms = ~1,250-gallon tank
Local records often have this info — or we can estimate during service.
4. How do you find the tank?
We use health department maps and years of experience to locate tanks, even if the access lid is buried. If you have an access riser at ground level, that makes things easier and faster.
5. How long does septic pumping take?
Pumping usually takes less than an hour. If your tank hasn’t been maintained in a while or the access is buried, it may take longer — but we’ll explain what’s going on when we arrive.
6. How do I know if my system is a cesspool, septic tank, or holding tank?
If you’re not sure, don’t worry — we can usually tell once we’re on-site. Holding tanks don’t have leach fields and need pumping more often. Cesspools are older and might not meet current code. Septic tanks are the most common and are connected to a leach field. You can also check with your local health department — they may have records or maps.
7. What should I do if I’ve never had my system pumped before?
That’s more common than you think. Just give us a call — we’ll help figure out what kind of system you have, where it’s located, and if it’s due for service. If we can’t find it right away, we can check local records or inspect the yard to locate the tank.
8. Can you pump the tank if I don’t know where it is?
Yes — in most cases. If you don’t have an access lid visible at ground level, we’ll check health department maps, use a probe, or dig manually to locate it. We’ll let you know if any digging or extra labor is needed before we start.
9. How can I make future pumping easier?
If your tank lid is buried, you can install a riser, which brings the access point up to ground level. It makes the next pump-out quicker, cleaner, and cheaper. Ask us about adding one — we can do it during service.
10. Who do I contact with septic system questions in my town?
Your local health department is the best place to start. They can tell you what kind of system is on your property, provide copies of your septic map, and explain any town-specific rules for pumping, inspections, or repairs.
